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 Technical support IRRIS Technologies provides AIRS users with several support options, including: training and User Manuals, Help Desk, and Online Support. AIRS features a built-in error report that connects directly with IRRIS Technologies programming staff. IRRIS Technologies Help Desk provides toll free technical support from 8:00 am to 5:00 pm, Eastern Time, Monday through Friday. Response time is guaranteed to be within one business day, although IRRIS Technologies strives to respond to customer questions within one hour of their receipt. Training IRRIS Technologies will work closely with agencies to develop a comprehensive plan for training. Training plans and costs may vary depending on the plan. Training plan options include: • Attending classes at IRRIS Technologies locations • Web based training • On-site training Feature enhancements and compliance updates Agencies receive feature enhancements and compliance updates (COA, Hague, HIPAA, etc.) Keeping agencies up-to-date with compliance issues is an important AIRS support activity. It is our goal to help agencies comply with all government mandates. IRRIS Technologies is well versed in HIPAA requirements and has developed courseware and provided support to several health organizations. IRRIS Technologies routinely reviews the Federal Register related to the Department of State 22 CFR Parts 96 and 98; Hague conventions on Intercountry Adoption; Intercountry Adoption Act of 2000; Accreditation of Agencies; Approval of Persons; Preservations of Convention Records: Proposed. IRRIS Technologies works with consultants and the Joint Council on International Children's Services, who provide IRRIS Technologies with up-to-date information. IRRIS Technologies stays abreast of COA regulations and standards through the COA web site and news releases. |
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Irris Technologies © 2008. |
